Warranty

- Sunrise Landscape & Design

WE WARRANTY OUR WORK

Sunrise Landscape & Design would like to thank you for choosing us as your preferred hardscape installer. Your hardscape is accompanied with a 2 year limited warranty on all labour and limited lifetime warranties on the blocks themselves.

HOW IT WORKS ...

Installation Warranty:

This warranty is strictly limited to contract work performed by Sunrise Landscape & Design.

From the date of installation, Sunrise Landscape & Design guarantees your hardscape installation which includes all labour and clean up, such as settlements in pavers, retaining walls and steps as well as cracks and/or separation of concrete and flagstone due to weather conditions for a 2 year period under normal wear for which the installation was designed. For example if vehicles or equipment are driven over a walkway causing settling of pavers, and the walkway was designed and installed for pedestrian use only, Sunrise Landscape & Design will not be held accountable for damage from these actions.

Extreme circumstances (including but not limited to fire, vehicular accidents, excessive flooding, excessive freezing) causing damage to work installed by Sunrise Landscape & Design is not covered under this or any other Sunrise Landscape & Design warranty.

This warranty does not apply to efflorescence. Efflorescence is a naturally occurring process in all concrete products that sometimes appears in the form of a white powdery film on the pavement surface. It does not, in any way, compromise the functionality or the structural integrity of the product. Although efflorescence cannot be prevented, it will wash off over time or can be cleaned with an efflorescence cleaner. Sunrise Landscape & Design accepts no responsibility or liability for this condition.

In order to enforce the rights under this warranty, the owner should promptly notify Sunrise Landscape & Design of the specific item or items of concern. Sunrise Landscape & Design shall respond to such warranty request within a reasonable amount of time. Any emergency requests will be given immediate attention. If Sunrise Landscape & Design finds in its reasonable judgment that the item or items requiring attention are covered by this warranty, it will promptly proceed to repair and/or replace the defective materials or workmanship, at its sole cost and expense, except to the extent it finds that such repairs have been made necessary by the negligence or intentional misconduct of the owner, or any party or parties associated with owner.

Product Warranty:

Sunrise Landscape & Design primarily works with the Oaks Concrete Products, a manufacturer of precast concrete material. This manufacture of hardscape products (ie. concrete pavers and wall blocks) carries their own lifetime warranty. The lifetime warranties apply to the precast block or paver specifically. Learn more about the specifics of the product warranty here:

Oaks Concrete Products Lifetime Warranty

Softscape Warranty:

The plant material installed is warranted for a period of one (1) year from the date of Installation. This limited warranty does not relate to grading, sod, seeding or settlement of subgrade. Seasonal flowers (annuals and perennials) are not included in this warranty coverage.

Plant material covered by this warranty which dies during the Warranty Period will be replaced with plant material of like variety and original size, one time only, provided that the account is paid in full per the terms of the agreement. In order to insure the survival of replacement plant materials, replanting will be done only during appropriate planting seasons when weather conditions are favourable. The Warranty Period shall not be extended in the event that replacement plantings are required during the Warranty Period.

As a condition of this limited warranty, you are responsible to properly maintain the plant material during the Warranty Period to include but not limited to normal watering, trimming, and pruning of the plant. This limited warranty shall not cover the death of plant material caused by vandalism or uncontrollable acts of nature, which shall include, but not be limited to, high winds, drought, flooding, ice, and snow.

SCHEDULE A WARRANTY REPAIR

All warranty issues are labour, material, and clean up cost included, no hidden fees.

Phone:   (416) 989-3869